CLIENT SPOTLIGHT: Grillo's Pickles

If you haven't been to the Grillo's Pickles website, you should. There, you'll find the fantastic story of how this company began. We've copied part of it here to save you a click.

Grillo's Pickles began with a pickle cart, just a small wooden stand in downtown Boston, where Travis Grillo and his friends would sell two spears for one dollar. Travis would make the pickles by night using his family's 100-year old recipe - one he'd memorized from making pickles every summer as a kid. In the morning, Travis would bike to the Boston Common and set up the cart with his buddies. They'd hang out all day, urging people to try the simple Grillo family pickle. It was a small business but Travis worked hard for it. He made more pickles, biked more miles, and slept less hours than he ever had before.
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CLIENT SPOTLIGHT: Factory Five Racing

Factory Five Racing was founded in 1995. Over the years they have grown from a start-up business in a small garage to become the world's largest manufacturer of "build-it-yourself" component car kits. They employ a full-time crew of about 40 people, and are located in Wareham, Massachusetts (about an hour south of Boston). They make their products right here in the USA, in the heart of New England where American manufacturing was born.
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CLIENT SPOTLIGHT: Luca + Danni

Fred and Danny Magnanimi grew up watching their father create beautiful, handcrafted jewelry in the family's Cranston, RI jewelry manufacturing business. When the boys grew up, Fred moved to New York and began working on Wall Street as an investment banker, while younger brother Danny, still enamored by the family business, stayed home. Increased competition from overseas businesses created significant challenges for the business, but Danny was confident he could find a way for the family business to evolve and thrive. This was his mission, this was his passion.
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        Make Your Online Terms of Service "Uber" Enforceable

        Are your online Terms of Service enforceable? Businesses should review their account registration process in light of a recent court decision.  In Meyer v. Uber Technologies, Inc., the U.S. Court of Appeals for the Second Circuit upheld Uber’s Terms of Service and arbitration provision in the face of a challenge by an Uber user. The facts of the case are straightforward. 

        In 2014, Spencer Meyer registered for an Uber account.  As part of the registration process, he was required to click a button labeled “REGISTER.”  Below this button was the phrase, “[b]y creating an Uber account, you agree to the TERMS OF SERVICE & PRIVACY POLICY.”  This was followed by a hyperlink to Uber’s Terms of Service. 

        Meyer subsequently brought a lawsuit against Uber alleging price fixing, and Uber filed a motion to compel arbitration.  Uber argued that by creating an account, Meyer had agreed to Uber’s Terms of Service, which included a binding arbitration provision.  Meyer argued that he was not aware of the Terms of Service and had never seen, read, or accepted it.

        The district court held in Meyer’s favor, but on appeal, the Second Circuit held that by registering an account with Uber, Meyer had “unambiguously manifested his assent to Uber’s Terms of Service as a matter of California law.”  The court came to this conclusion based on a few factors.

        Of particular importance to the court was the fact that the phrase, “[b]y creating an Uber account, you agree to the TERMS OF SERVICE & PRIVACY POLICY” and the hyperlink to the Terms of Service were coupled with the “REGISTER” button both spatially and temporally.  In other words, the relevant language appeared directly below the “REGISTER” button, was fully visible on an uncluttered screen, and was provided simultaneously with creating an account.  The court therefore stated that “a reasonably prudent smartphone user would understand that the terms were connected to the creation of a user account.”  The court further concluded that because the heading and relevant language of the arbitration provision in the Terms of Service were in bold, the arbitration provision was reasonably conspicuous and the user had made an unambiguous manifestation of assent by registering an account.

        Why does this matter?  Courts have routinely upheld “clickwrap agreements,” in which users are required to click a box affirmatively consenting to the company’s terms and conditions.  However, Terms of Service that do not require a user’s affirmative consent (like Uber’s), are generally more susceptible to challenge.  By holding that the facts of this case met the standards both for consenting to be bound by the Terms of Service and agreeing to the arbitration provision, the court has seemingly made it easier for other companies to bind users to Terms of Service and compel arbitration under similar circumstances. 

        Although Uber was ultimately victorious on appeal, it is likely Uber could have limited its exposure and possibly avoided litigation by requiring users’ affirmative consent (i.e., clickwrap agreements) to the Terms of Service at the time of registering an account.  In light of this decision, companies should consider revising their registration pages to ensure that their terms and conditions are reasonably conspicuous and that all relevant information is closely coupled to the registration, both temporally and spatially.  For an extra layer of protection, companies should require their users’ affirmative consent to the company’s Terms of Service.

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