To conduct a training, we will need to have a detailed discussion with our client as to the individual needs/examples for the training several weeks before the training. In addition to discussing the content of the training, we will want to know who will be attending (job type, management status, general job level, number of people attending, normal work locations of attendees and coordinate who will introduce us). If we do not regularly work with a client, we will also need information about the company policies, goals, culture, unionization and Human Resources history.
After this conversation, a date/time (or multiple dates and times) will be chosen. Please be sure to start the process well before your target training date, if possible. We will then prepare an agenda and any materials needed for the training (such as a PowerPoint or handout) and provide an opportunity for the client to review the agenda/materials and make tweaks based upon their preferences. If the training is conducted through a video conferencing system other than Zoom or Microsoft Teams, we will want to have a brief call a day or two before the training takes place to make audio or video problems less likely. The training will then take place in-person or virtually. Clients are allowed to take a video or audio recording of the training to use for future employees or unavailable employees (videos and recordings cannot be used for sale by the client or public posting).
Historically trainings were often conducted by us traveling to our client’s normal worksite(s) or a conference where all the required attendees will be present. However, during the current COVID-19 climate, most trainings are conducted virtually through video or audiocast. We are happy to learn your normal video conferencing system to make the training easy on your participants. Small, roundtable trainings can be held at our Providence, Boston, or New Bedford locations for a handful of participants.